Dr.TWL Dermaceuticals – Terms of Use

These are the terms of use (“Terms of Use”) for your use of services or features on the sites owned and controlled by Dr.TWL Dermaceuticals (“TWL”), including www.drtwlderma.com (the “Sites”). We may add additional Sites from time to time as we expand our offerings and these Terms of Use will govern those new Sites when added. You may be accessing our Sites from a computer or mobile phone device (through an iPhone application, for example) and these Terms of Use govern your use of our Sites and your conduct, regardless of the means of access. You may be using our interactive services (“Interactive Services”), such as Ask A Dermatologist including the Question & Answer service (the “Q&A Service”), Products Ratings & Reviews (the “RR Service”), and these Terms of Use govern your use of those Interactive Services. We also like to interact with you on third party sites where we post content or invite your feedback, such as http://www.facebook.com/drtwlderma, http://instagram.com/drtwlderma (“Third Party Sites”). Our Terms of Use and other areas of our Sites provide guidelines (“Guidelines”) and rules and regulations (“Rules”) in connection with our Interactive Services, including services that involve Third Party Sites, but Dr.TWL Dermaceuticals does not control those Third Party Sites, and these Terms of Use, our Guidelines and our Rules do not apply to companies that Dr.TWL Dermaceuticals does not own or control, or to the actions of people that Dr.TWL Dermaceuticals does not employ or manage. You should always check the terms of use posted on Third Party Sites. By using the Sites, you agree to these Terms of Use, our Privacy Policy https://drtwlderma.com/private-policy and our Guidelines and Rules. If you do not agree with any of these, you should not use our Sites. Dr.TWL Dermaceuticals reserves the right to change or modify any of the terms and conditions contained in the Terms of Use, Guidelines and Rules from time to time at any time by giving you notice via our Sites. Any changes or modifications to these Terms of Use, Guidelines or Rules will be posted on the Sites and will take effect 14 days after such posting. The Terms of Use that will apply to any orders placed are the Terms of Use that applied at the time you placed the order. Your continued use of the Sites following posting of any changes or modifications constitutes your acceptance of such changes or modifications and if you do not agree with these changes or modifications, you must immediately cease using the Sites. For this reason, you should frequently review these Terms of Use, our Guidelines and Rules and any other applicable policies, including their dates, to understand the terms and conditions that apply to your use of the Sites.

1. Intellectual Property

1.1 You may use the Sites only in the manner permitted by this Agreement.

1.2 All intellectual property rights (including, without limitation, copyright, trademarks, patents, design rights and all other forms of intellectual property rights existing in the world) in the Sites are owned by or licensed to Dr.TWL Dermaceuticals. Nothing in these Terms of Use constitutes a transfer of any intellectual property rights.

1.3 Permission is granted to electronically copy and to print in hard copy portions of the Sites for the sole purpose of placing an order with Dr.TWL Dermaceuticals, using the Interactive Services or using the Sites as a shopping resource. Any other use of materials on the Sites – including reproduction for purposes other than those permitted above, modification, distribution, republishing, transmission, display or performance – without the prior written permission of Dr.TWL Dermaceuticals is strictly prohibited.

2. Product Information

2.1 The products displayed on the Sites can be ordered and delivered only within Singapore. See the Delivery section of the Sites for more information regarding shipping. Products displayed on the Sites may be available in Dr.TWL Dermaceuticals retail stores in Singapore. All prices displayed on the Sites are quoted in Singapore Dollars. If any minor uses any goods or product from Dr.TWL Dermaceuticals it should be only after the legal or parental guardian has discussed the product with the minor’s doctor. Reference to any products, services, processes or other information by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by Dr.TWL Dermaceuticals.

2.2 All material and information presented by Dr.TWL Dermaceuticals is intended to be used for personal educational or informational purposes only. The statements made about products are evidence-based on scientific literature. The statements have not been evaluated by the Health Sciences Authority of Singapore or any other regulator, and the results reported, if any, may vary from person to person, and may not necessarily occur in all individuals. The statements and products are not intended to diagnose, treat, cure or prevent any condition or disease.

2.3 All products should be used strictly in accordance with their instructions, precautions and guidelines. You should always check the ingredients for products to avoid potential allergic reactions. Users are strongly encouraged to do a patch test with products for potential allergic reactions before first time use.

2.4 Use of the Sites is not meant to serve as a substitute for professional medical advice: these Sites are solely online stores for specialty beauty products. Please consult with your own physician or health care practitioner regarding the use of any goods, products or information received from the Sites before using or relying on them. Your physician or health care practitioner should address any and all medical questions, concerns and decisions regarding the possible treatment of any medical condition. Dr.TWL Dermaceuticals does not give or intend to give any answers to medical related questions and these Sites do not replace any medical professional or medical resource. Dr.TWL Dermaceuticals does not represent itself as a physician nor is this implied. No prescription medications or medical treatments are intentionally provided on the Sites. If you are in need of medical attention, call 995 (for emergencies) or your physician immediately.

2.5 The products available on the Sites and the Interactive Services, including any samples Dr.TWL Dermaceuticals may provide to you, are for your personal use only. You may not sell or resell any products you purchase or otherwise receive from Dr.TWL Dermaceuticals. Dr.TWL Dermaceuticals reserves the right to cancel or reduce the quantity of any order to be filled or products to be provided to you that may result in a violation of these Terms of Use, as determined by Dr.TWL Dermaceuticals in its sole discretion.

2.6 Given the popularity of our products, and except where prohibited by law, Dr.TWL Dermaceuticals may limit the number available for purchase, so that as many clients as possible may enjoy our merchandise.

2.7 Occasionally there may be information on the Website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. Dr.TWL Dermaceuticals reserves the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Website is inaccurate at any time without prior notice (including after you have submitted your order).

3. Color Information

3.1 While Dr.TWL Dermaceuticals has tried to accurately display the colors of products, the actual colors you see will depend on your monitor and may not be accurate.

4. Responsibility for your Content

4.1 You are solely responsible for all content that you upload, post, email or otherwise transmit via or to the Sites, through our Interactive Services or otherwise, including the submission of product ratings and reviews and all other data, profile information, documents, text, software, applications, music, sound, photographs, graphics, video, messages, forum postings, comments, questions, answers or other materials (collectively, “Content”). We will not accept Content from you unless you are a registered user of the Sites.

5. Your Use of Content on the Sites and Limitation of Liability

5.1 Dr.TWL Dermaceuticals provides the Sites and the Interactive Services and all other applications and services on the Sites as a forum only. To the fullest extent permitted by law, Dr.TWL Dermaceuticals is not and shall not be liable for any statements, representations, or Content provided by its users in any public forum on the Sites or any Third Party Site, including without limitation through the Interactive Services. Any Content, if displayed, is displayed for entertainment and informational purposes only. More generally, Content posted via or on the Sites or any Third Party Site, including through the Interactive Services, is not controlled by Dr.TWL Dermaceuticals. Dr.TWL Dermaceuticals cannot guarantee the accuracy, integrity or quality of such Content. You understand that by using the Interactive Services, you may be exposed to Content that may be offensive, indecent or objectionable and Dr.TWL Dermaceuticals shall not be liable for any such Content and that the risk of harm or damage from the foregoing rests entirely with you. To the maximum extent permitted by law, Dr.TWL Dermaceuticals will not be liable in any way for any Content, including, but not limited to, for (i) any errors or omissions in any Content; or (ii) any loss or damage (including, without limitation, personal injury or property damage) of any kind incurred as a result of any Content posted, emailed or otherwise transmitted via or to the Sites or through the Interactive Services.

5.2 You may access the Content and any other content on the Sites only as permitted under these Terms of Use and the Privacy Policy and you agree to not engage in the use, copying or distribution of any of the Content other than as expressly provided herein.

5.3 You agree not to circumvent, disable or otherwise interfere with security-related features of the Site or features that prevent or restrict use of any Content or enforce limitations on use of the Site or the Content therein. You may not interfere with or disrupt the Sites, or servers or networks connected to the Sites, or disobey any requirements, procedures, policies or regulations of networks connected to the Sites, including by using any device, software or routine to bypass robot exclusion headers. Dr.TWL Dermaceuticals reserves all rights not expressly granted in and to the Content. When using the Interactive Services, you may not disrupt the normal flow of dialogue, cause a screen to “scroll” faster than other users are able to type, or otherwise act in a manner that negatively affects other users’ ability to engage in real time exchanges.

6. Your Content Submissions

6.1 By submitting Content to Dr.TWL Dermaceuticals, you represent and warrant that:

(a) You understand you are participating in a public forum and that your Content will be available to all other users of the Sites, the Interactive Services and potentially Third Party Sites;

(b) You are the sole author and owner of the intellectual property and other rights thereto (or have the necessary licenses, rights, consents and permissions to use and authorize Dr.TWL Dermaceuticals to use all intellectual property and other rights thereto to enable inclusion and use of the Content in the manner contemplated by the Sites and these Terms of Use);

(c) All “moral rights” that you may have in such Content have been voluntarily waived by you and you do not require that any personally identifying information be used in connection with the Content that you submit, or any derivative works of or upgrades or updates thereto;

(d) All Content that you post is accurate;

(e) You are at least 13 years old and, if you are a minor, that you have obtained the consent of your parent or legal guardian to use the Site and agree to these Terms of Use; and that the Content you supply does not violate these Terms of Use and will not cause injury to any person or entity.

6.2 You also represent and warrant that any Content you submit:

(a) Is not false, inaccurate or misleading;

(b) Does not harm minors;

(c) Does not infringe any copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy of any person or entity;

(d) Does not violate any obligations you may have with respect to such Content under any law or under contractual or fiduciary relationships (such as, but not limited to, inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements);

(e) Does not violate any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);

(f) Is not, or would not reasonably be considered to be, unlawful, harmful, defamatory, libelous, vulgar, obscene, invasive of another’s privacy, hateful, racially or religiously biased or offensive, abusive, tortious, threatening or harassing to any individual, partnership or corporation;

(g) Is not submitted for compensation or other consideration from any third party; “does not include any information that references other websites, addresses, email addresses, contact information or phone numbers;

(h) Complies in all respects with these Terms of Use, our Privacy Policy and all Guidelines and Rules;

(i) Is not unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation; and

(j) Does not contain any computer viruses, worms or other potentially damaging computer programs or files.

6.3 Dr.TWL Dermaceuticals does not endorse any Content or any opinion, recommendation or advice expressed therein, and Dr.TWL Dermaceuticals disclaims all liability with respect to the Content.

6.4 If your Content includes ideas, suggestions, documents or proposals to Dr.TWL Dermaceuticals through the Interactive Services: (a) such Content is not confidential or proprietary and Dr.TWL Dermaceuticals has no obligation of confidentiality, express or implied, with respect thereto;

(b) Dr.TWL Dermaceuticals may have something similar to that Content already under consideration or development; and

(c) you are not entitled to compensation, payment or reimbursement of any kind for such Content from Dr.TWL Dermaceuticals under any circumstances unless you are otherwise notified by Dr.TWL Dermaceuticals in writing.

6.5 For any Content that you submit, you grant Dr.TWL Dermaceuticals a worldwide, perpetual, irrevocable, royalty-free, sub-licenseable and transferable right and license to use, reproduce, communicate, distribute, copy, modify, delete in its entirety, edit, adapt, publish, translate, publicly display, publicly perform, use, create derivative works from and/or sell and/or distribute such Content and/or incorporate such Content into any form, medium or technology whether now or hereafter known throughout the world without compensation to you. This license will survive the termination of these Terms of Use and your use of the Site.

7. Your Account

7.1 You must be at least 13 years of age to become a registered user of our Site.

7.2 On registration at our Site, you will have a username and password for your account. You are responsible for ensuring your account, username and password remain confidential, current, complete and accurate. You are responsible for all activities that occur under your account, username and/or password. For orders, please provide valid contact details for delivery of your order, otherwise the order will be cancelled.

7.3 Where provided, you may store your credit card information as part of your account in order to enable faster checkout processes. The collection and handling of this information, if any, is according to our 3rd party payment gateway service providers (e.g. PayPal, Grab, RedDot Payment, Atome). Dr.TWL Dermaceuticals does not collect your credit card information.

7.4 If you access and use the Site on behalf of another person, you represent that you have the authority to bind that person as the principal to these Terms of Use. To the extent that you do not have such authority, you agree to be bound to these Terms of Use and you accept liability for harm caused by any wrongful use of the Site or Content.

7.5 Dr.TWL Dermaceuticals reserves the right to terminate your account without prior notice if these Terms of Use are violated or if we decide in our sole discretion that it is in Dr.TWL Dermaceuticals’ best interests to do so.

8. Guidelines for Interactive Services

8.1 We want to know what you think of the products you’ve tried, bought, know and love and we encourage you to use our Interactive Services. When writing a review for the RR Service, posing a question on the Q&A Service or participating on our Interactive Services, please consider the following guidelines:

(a) Focus on the product and your individual experience using it;

(b) Provide details about why you like or dislike a product;

(c) All submitted reviews, comments and questions are read by our moderators and are subject to these Terms of Use.

8.2 You may not use our Interactive Services to impersonate any person or entity, including, without limitation, any Dr.TWL Dermaceuticals official, forum leader, guide or host, or to falsely state or otherwise misrepresent your affiliation with a person or entity. You may not use the Interactive Services to collect or store personal data about other users.

8.3 As noted above, Dr.TWL Dermaceuticals reserves the right to not post a review or to withdraw a posted review for any reason. Your review will be excluded if it violates Guidelines or the provisions in these Terms of Use regarding submission of Content generally.

9. Third Party Content and Third Party Sites

9.1 Dr.TWL Dermaceuticals may provide content of third parties (“Third Party Content”) or links to Third Party Sites as a service to those interested in this information. Dr.TWL Dermaceuticals does not monitor, approve or have any control over any Third Party Content or the Third Party Sites and the inclusion of links to Third Party Content or Third Party Sites does not imply any association or relationship between Dr.TWL Dermaceuticals and such third party. Dr.TWL Dermaceuticals does not guarantee, endorse or adopt the accuracy or completeness of any Third Party Content or any Third Party Site. Dr.TWL Dermaceuticals is not responsible for updating or reviewing Third Party Content or Third Party Sites. You use Third Party Content and Third Party Sites at your own risk. Third Party Content, including comments from third party users submitted to Dr.TWL Dermaceuticals through the Interactive Services, do not necessarily reflect the views of Dr.TWL Dermaceuticals.

10. Mobile Services

10.1 If you access the Sites via your mobile phone (through an iPhone application, for example), we do not currently charge for this access. Please be aware that your carrier’s normal rates and fees, such as text messaging fees or data charges, will still apply.

11. Modification of Content

11.1 All Content that you submit is not confidential and may be used at Dr.TWL Dermaceuticals’ sole discretion. Dr.TWL Dermaceuticals may or may not pre-screen Content. However, Dr.TWL Dermaceuticals and its designees will have the right (but not the obligation) in their sole discretion to pre-screen, change, condense or delete any Content on the Sites. In particular, Dr.TWL Dermaceuticals and its designees will have the right to remove any Content that Dr.TWL Dermaceuticals deems, in its sole discretion, to violate the Guidelines, or any other provision of these Terms of Use or is otherwise objectionable. Dr.TWL Dermaceuticals does not guarantee that you will have any recourse through Dr.TWL Dermaceuticals to edit or delete any Content you have submitted. Dr.TWL Dermaceuticals reserves the right to incorporate any Content you have submitted into any account you may have, now or in the future, as a registered user of the Sites. Ratings, written comments, questions and answers are generally posted within two to four business days. However, Dr.TWL Dermaceuticals reserves the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not Dr.TWL Dermaceuticals, are responsible for the contents of any Content you submit. None of the Content that you submit shall be subject to any obligation of confidence on the part of Dr.TWL Dermaceuticals, its agents, subsidiaries, affiliates, partners or third-party service providers and their respective directors, officers and employees.

12. Reservation of Rights

12.1 Dr.TWL Dermaceuticals reserves the right to modify, discontinue or disable the Sites or any part of the Sites at any time, either on a permanent or temporary basis. Dr.TWL Dermaceuticals will provide you with prior notice of such modifications, discontinuations or disabling where reasonable practicable, by posting such notice on the relevant Site. Dr.TWL Dermaceuticals reserves the right, at any time, without notice and in its sole discretion, to terminate your license to use the Interactive Services and the Sites and to block or prevent your future access to and use of the Interactive Services and the Sites, where you have failed to comply with these Terms of Use. Dr.TWL Dermaceuticals may access, preserve and disclose your account information and Content in accordance with our Privacy Policy, including if required to do so by law or in a good faith belief that such access, preservation or disclosure is reasonably necessary to

(i) comply with legal process;

(ii) enforce these Terms of Use,

(iii) respond to claims that any Content violates the rights of third parties,

(iv) respond to your requests for customer service, or

(v) protect the rights, property or personal safety of Dr.TWL Dermaceuticals (and its employees), its users and the public.

13. Disclaimer

13.1 To the extent permitted by law, Dr.TWL Dermaceuticals is providing the sites, their contents and the interactive services on an “as-is” basis and, to the extent permitted by law, makes no representations or warranties of any kind, express or implied, with respect to the operation of the sites or interactive services, the information, content, materials or products, included on the sites or as part of the interactive services. To the fullest extent permitted by law, Dr.TWL Dermaceuticals disclaims all such representations and warranties, including, for example, warranties of merchantability and fitness for a particular purpose. In addition, Dr.TWL Dermaceuticals does not represent or warrant that the information accessible via the sites or the interactive services is accurate, complete or current. Price and availability information is subject to change without notice.

13.2 To the extent permitted by law, Dr.TWL Dermaceuticals will not be liable for any damages of any kind arising out of or in connection with the use of the Sites or the Interactive Services. This is a comprehensive limitation of liability that applies to all damages of any kind, including but not limited to direct, indirect, incidental, punitive or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

13.3 Goods sold are not refundable nor exchangeable.

13.4 For orders shipped overseas of Singapore, import tax or duties may be applicable depending on the buyer’s jurisdiction and shall be fully borne by the buyer where applicable. Shipping fees quoted covers only the packaging and freight cost of delivery.

13.5 Any special offers via coupon codes are available on an as it is basis and may not be used in conjunction with other promotions such as the Refer A Friend program, unless otherwise specified. Where user-specific coupons or credits are offered, such coupons or credits shall not be exchangeable nor transferrable. Dr.TWL Dermaceuticals may from time to time update the terms of its promotional offers at its sole discretion.

13.6 The Dr.TWL Loyalty Rewards / Rebate Points / Cashback Program is offered on an as it is basis and may be amended at any time in the sole discretion of Dr.TWL Dermaceuticals. The current offering of the program is a 1% rebate points cashback on qualifying spend which is automatically computed by the online ordering system and valid for 3 months from the date the order. 1 rebate point is awarded for every SGD spent and 100 rebate points may be exchanged for an offset of 1 SGD against eligible cart spend in subsequent orders, up to a maximum of 50% cart spend, subject to changes as may be deemed necessary by Dr.TWL Dermaceuticals where applicable. Any bonus rebate points cashback, which may be applicable from time to time as part of promotional campaigns, is offered on the same basis at the sole discretion of Dr.TWL Dermaceuticals.

14. Indemnification and Limitation of Liability

14.1 You agree to defend, indemnify and hold harmless Dr.TWL Dermaceuticals (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers), from all claims, demands, losses, liabilities, costs, expenses, obligations and damages of every kind and nature, known and unknown, including reasonable legal fees, arising out of

(a) your use of and access to the Sites and the Interactive Services;

(b) your violation of any term of these Terms of Use;

(c) a breach of your representations and warranties set forth above regarding Content;

(d) your violation of any law or the rights of a third party (including, without limitation, any copyright, property or privacy right); or

(e) any claim that any Content you submitted caused damage to a third party. This indemnification obligation will survive the termination of these Terms of Use and your use of the Sites and the Interactive Services.

14.2 To the maximum extent permitted by law, and subject to applicable consumer protection provisions, Dr.TWL Dermaceuticals is not liable for claims arising from your use of non-Dr.TWL Dermaceuticals branded Products. This will not limit any claim you may have against the product manufacturer under consumer protection legislation.

14.3 Dr.TWL Dermaceuticals will not be liable for any claim arising out of your incorrect or improper use of a Product, including use that does not comply with any Product instructions or that would be otherwise unexpected or unreasonable.

15. Applicable Law

15.1 The laws of Singapore will govern these Terms of Use, without giving effect to any principles of conflicts of laws.

15.2 Our Address:

Dr.TWL Dermaceuticals

10 Anson Road #20-05

International Plaza

Singapore 079903

16. Content Notification Procedure

16.1 If you believe your work or content has been copied and posted to the Sites in a way that constitutes copyright infringement, please provide Dr.TWL Dermaceuticals’ designated copyright agent the following written information:

(a) An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;

(b) A description of the copyrighted work that you claim has been infringed upon;

(c) A description of where the material that you claim is infringing is located on the Sites;

(d) A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;

(e) Your name, address, telephone number and email address (if available); and

(f) A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or are authorized to act on the copyright owner’s behalf.

16.2 Dr.TWL Dermaceuticals can be contacted for notice of claims of copyright infringement by emailing or writing to the below addresses: [contact@drtwlderma.com]

Dr.TWL Dermaceuticals

10 Anson Road #20-05

International Plaza

Singapore 079903

17. Fraud Protection Program

17.1 As part of our order processing procedures, we screen all received orders for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order or our Customer Service department may call you at the phone number you provided (or use your email address) to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.

18. General

18.1 Any claim or dispute between you and Dr.TWL Dermaceuticals that arises in whole or in part from the Sites or the Interactive Services shall be decided exclusively by a court of competent jurisdiction located in Singapore. If any provision of these Terms of Use is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms of Use, which shall remain in full force and effect. No waiver of any term of these Terms of Use shall be deemed a further or continuing waiver of such term or any other term, and Dr.TWL Dermaceuticals’ failure to assert any right or provision under these terms of use shall not constitute a waiver of such right or provision. It is the express wish of the parties that these terms of use and all related documents be drawn up in English. To the extent permitted by applicable laws, you and Dr.TWL Dermaceuticals agree that any cause of action arising out of or related to the sites and the interactive services must commence within one (1) year after the cause of action accrues. Otherwise, such cause of action is permanently barred.

19. Disclaimer

19.1 Content on this site is for reference purposes and is not a substitute for advice from a licensed health-care professional. You should not rely solely on this content, and Dr.TWL Dermaceuticals assumes no liability for inaccuracies. Always read labels and directions before using a product. Statements regarding products have not been evaluated by the FDA/HSA, and these products are not intended to diagnose, treat, cure, or prevent any disease or condition.