FAQ

Is it safe and secure to shop at Dr.TWL Dermaceuticals?

Dr.TWL Dermaceuticals prides itself in providing a safe and secure shopping experience. Your personal information is kept secure and private during the entire checkout process. Your payment information is strictly secured by Payment Gateways which we use such as PayPal and do not reside on our servers.

What kind of payment method may I use at Dr.TWL Dermaceuticals?  

  • Credit Card (Visa/Mastercard via SmoovPay)
  • Paypal (including AMEX and other credit cards)
  • Bank Transfer (details will be provided on checkout)
  • Cash / Credit Card on pickup from our Exclusive Stockist Location

What kind of delivery methods are available at Dr.TWL Dermaceuticals?  

  • Free Local SG pickup at Exclusive Stockist – TWL Specialist Skin & Laser Centre (38 Irrawaddy Road Suite 07-28, S329563)
  • Flat SGD 12 Fee for Local SG Deliveries (3-5 working days by SpeedPost or similar courier)
  • Free shipping for Singapore orders exceeding SGD 500
  • Malaysia deliveries up to 2kg for SGD 43 (SpeedPost 5-7 working days barring Customs delays)
  • Hong Kong, Indonesia, Macau, Philippines, Taiwan, Thailand, Vietnam deliveries up to 2kg for SGD 61 (SpeedPost 5-10 working days barring Customs delay)
  • For other delivery options, please contact us at contact@drtwlderma.com for custom quotes.

How do I keep track of my delivery?  

Details of our courier partner conducting your delivery will be provided to you upon delivery confirmation – this will usually include an online tracker where you can monitor you delivery. Alternatively, please contact us at contact@drtwlderma.com for assistance.

How do I contact Dr.TWL Dermaceuticals?  

Please contact us via email at contact@drtwlderma.com. Alternatively, you may reach us via the following methods:

Online Contact Form: www.drtwlderma.com/booking

Phone (Exclusive Stockist): +65 6355 0522