FAQ

Is it safe and secure to shop at Dr.TWL Dermaceuticals?

Dr.TWL Dermaceuticals prides itself in providing a safe and secure shopping experience. Your personal information is kept secure and private during the entire checkout process. Your payment information is strictly secured by Payment Gateways which we use such as PayPal and do not reside on our servers.

What kind of payment method may I use at Dr.TWL Dermaceuticals?  

  • Credit Card (Visa/Mastercard via SmoovPay)
  • Paypal (including AMEX and other credit cards)

What kind of delivery methods are available at Dr.TWL Dermaceuticals?  

  • Free shipping for Singapore orders exceeding SGD 500 and International orders exceeding SGD 700
  • Free Local SG pickup at Exclusive Stockist – TWL Specialist Skin & Laser Centre (38 Irrawaddy Road Suite 07-28, S329563)
  • Flat SGD 12 Fee for Local SG Deliveries (3-5 working days by SpeedPost or similar courier barring logistics delays)
  • Malaysia deliveries up to 2kg for SGD 43 (SpeedPost or similar courier 5-7 working days barring Customs/logistics delays delays)
  • Hong Kong, Indonesia, Macau, Philippines, Taiwan, Thailand, Vietnam deliveries up to 2kg for SGD 61 (SpeedPost or similar courier 5-10 working days barring Customs/logistics delay)
  • United States deliveries up to 1kg for SGD72 (9-12 working days by SpeedPost or similar courier barring customs/logistics delays)
  • For other delivery options, please contact us at contact@drtwlderma.com for custom quotes.

How do I keep track of my delivery?  

Details of our courier partner conducting your delivery will be provided to you upon delivery confirmation – this will usually include an online tracker where you can monitor you delivery. Alternatively, please contact us at contact@drtwlderma.com for assistance.

What is DermaPrime?

The Dr.TWL Dermaceuticals DermaPrime membership is an exclusive by-invitation-only membership program for customers who clock a minimum spend of SGD 2,500 in a year. Customers qualifying for DermaPrime membership will receive an email invitation with a personalized coupon code which they can use on checkout to receive 10% discount and free shipping on all orders of full-sized items. The DermaPrime membership also includes a complimentary travel-sized 7-Day Recovery Kit containing 5 of our star products, which is attached as a welcome gift on first purchase of any Elixir-V items using the membership coupon. In addition, DermaPrime members receive priority access and response with the “Ask A Dermatologist” segment on our publication – Papillon Society. Terms & Conditions of the DermaPrime Membership Program may be updated with new offers from time to time at the discretion of Dr.TWL Dermaceuticals.

How do I contact Dr.TWL Dermaceuticals?  

Please contact us via email at contact@drtwlderma.com. Alternatively, you may reach us via the following methods:

Online Contact Form: www.drtwlderma.com/booking