FAQ
Is it safe and secure to shop at Dr.TWL Dermaceuticals?
Dr.TWL Dermaceuticals prides itself in providing a safe and secure shopping experience. Your personal information is kept secure and private during the entire checkout process. Your payment information is strictly secured by Payment Gateways which we use such as PayPal / Red Dot Payments and do not reside on our servers.
What kind of payment method may I use at Dr.TWL Dermaceuticals?
- Credit Card (Visa/Mastercard/Amex) via Red Dot Payments
- GrabPay, ATOME, WeChat, AliPay
- Bank Transfer / PayNow
What kind of delivery methods are available at Dr.TWL Dermaceuticals?
- Free shipping for Singapore orders exceeding SGD 80 and International orders exceeding SGD 250
- Flat SGD 12 Fee for Local SG Deliveries (3-7 working days by SpeedPost or similar courier barring logistics delays)
- Malaysia deliveries up to 2kg for SGD 43 (SpeedPost or similar courier 5-7 working days barring Customs/logistics delays delays)
- Hong Kong, Indonesia, Macau, Philippines, Taiwan, Thailand, Vietnam deliveries up to 2kg for SGD 61 (SpeedPost or similar courier 5-10 working days barring Customs/logistics delay)
- United States deliveries up to 1kg for SGD72 (9-12 working days by SpeedPost or similar courier barring customs/logistics delays)
- Australia, NZ, Rest of Asia up to 2kg parcels for SGD62 via SpeedPost or similar courier 8-16 working days barring Customs/Logistics delay
- Rest of the World up to 2kg parcels for SGD85 via SpeedPost or similar courier (9-18 working days barring Customs/Logistics Delays)
- For orders delivered outside of Singapore, import taxes or duties may be applicable depending on the buyer’s local jurisdiction and shall be fully borne by the buyer where applicable.
How do I keep track of my delivery?
Details of our courier partner conducting your delivery will be provided to you upon delivery confirmation – this will usually include an online tracker where you can monitor you delivery. Alternatively, please contact us at contact@drtwlderma.com for assistance.
How do I contact Dr.TWL Dermaceuticals?
Please contact us via email at contact@drtwlderma.com. Alternatively, you may reach us via the following methods:
Online Contact Form: www.drtwlderma.com/booking
How do I earn rewards (Rebate Points) with my purchases?
You automatically earn 1 Rebate Point for every SGD $1 you spend on qualifying items in our e-store. This is our way of giving you a 1% rebate (cashback) on your purchases!
How do I use my Rebate Points?
You can use your Rebate Points to get a discount on future orders!
- 100 Rebate Points gives you an offset of SGD $1 on your next purchase.
- You can use your points for up to 50% of your total cart spend.
Is there a time limit on using my Rebate Points?
Yes, your Rebate Points are valid for 3 months from the date of the order they were earned on, so be sure to use them before they expire!
What about special promotions or bonus points?
Sometimes we’ll run fun promotions that allow you to earn bonus Rebate Points! These special offers are temporary, and we’ll let you know when they are happening.
Will the rewards program ever change?
As with any loyalty program, we reserve the right to make changes to how it works, including the reward rates, usage limits, and expiration periods. If we make any updates, we’ll be sure to notify you!